Incident & Policy Management

Navigate complex ethics and compliance issues with call centers

STICKING WITH TRADITION

Live Agent Call Centers

Call centers have remained largely unchanged for fifty years yet continue to play a crucial role in bolstering ethics and compliance initiatives. Why? Because they are effective! Operating as a secure haven separate from HR departments and coworkers, call centers allow employees to interact with a human presence. This added layer of anonymity often provides individuals with the confidence to share details about situations they might otherwise be hesitant to disclose.

Thinking Outside the box

Digital Call Centers

This ensures a smooth submission process, treating all cases with the same level of consistency and urgency as if submitted directly through the online form by the employee.

To better serve global organizations and enable employees to express concerns in their preferred language, Star’s call centers offer translators and interpreters. These language services facilitate accurate information capture, ensuring effective communication regardless of linguistic differences.

Incident & Policy Management Solutions

Provide employees with multiple methods for reporting concerns while streamlining incident collection, management, and resolution.

Create, maintain, and manage your policies in one central, easily accessible place.

Support widespread policy adoption and adherence with a robust portfolio of ethics and compliance learning content.

Encourage and collect candid feedback from departing employees to drive continuous improvement.

Support 65+ languages for ease of reporting, no matter where employees reside.

Features

Globalize Your Compliance Call Center

Streamline your call center processes and avoid miscommunication or misinterpretation.

Callers can report their concerns in their preferred language. Digital Call Center reports are instantly translated with natural language processing.

Leverage Star’s Incident Management solution to convert calls into cases and maintain consistency from investigation through resolution.

Serve global callers while preserving their anonymity and maintaining best-in-class security standards.

Say goodbye to high abandonment rates and long wait times with our Digital Call Center.

Our Digital Call Center requires minimal lift to set up, which means you can be up and running in days, not months.

“We deployed Star’s Incident Management solution globally to over 60,000 employees in nearly 40 countries. The implementation was efficient, even porting multiple international toll-free numbers without missing a minute of service to our employees. We find the in-app translation services to be amazingly accurate and invaluable!”
Haruki T. Chief Compliance Officer
“Being a company in the EU with locations around the world, we were pleased at how Star’s Incident Management solution complied with the emerging global security standards including GDPR. The system was implemented with minimal distraction to our very busy global compliance team.”
Gabriel B. Global Chief Risk Officer
“Star’s Incident Management solution was our first case management system. The Star team went out of their way to help us build an effective program while implementing the system. Their support has been critical to our program’s success and we highly recommend them.”
Hannah B. Director of Human Resources

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