Star Support Services
We provide comprehensive support while empowering client self-service. From initial planning and implementation through configuration, migration, deployment, education, and ongoing support — we’re always here when you need us.
Why Choose StarCompliance
Here for you, wherever you are.
Client Support Services (CSS) is a highly skilled and knowledgeable group of professionals who provide exceptional technical support directly to our clients. Our global support team is empathetic, patient, and responsive, using excellent problem-solving skills to quickly diagnose and resolve issues.
Global Presence
Our team of dedicated support analysts maintains a presence in the U.K., US, and India.
24/5 Support
Our out-of-hours support line and follow-the-sun hours model means help is always available.
Extensive Experience
The support team boasts over 35 combined years of StarCompliance expertise — our clients are in safe hands!
Collaborative Resolution
One combined team of Tier 1 and Tier 2 support analysts work collaboratively to solve problems faster.
Providing you with a smooth implementation and migration experience is our top priority.
Star Professional Services (PS) partners with our clients to make compliance simple and easy. We help you meet your objectives and apply our Star best practices, experience, and expertise to your implementation and beyond.
Proven Process
You can remain confident and stress-free as we work diligently to meet your go-live date.
Large Client Base
We’ve overseen implementations for over 300 clients, from mid-size to enterprise-level firms.
Extensive Experience
We support and guide you through the implementation process using our 20+ years of experience.
Collaborative Approach
We onboard your compliance teams to ensure everyone can hit the ground running at launch time.
Over 80% of all clients are on the latest version of our software.
Enjoy the next generation of support by scheduling an upgrade.
In-App Support
Compliance teams and end users get instant support right inside the STAR Platform.
For Employees
- Onboard one new person or one thousand
- Increase adoption and reduce tech-related questions
- Access module-level guidance on completing personal trade requests, reporting gift and entertainment spends, and more
For Compliance
- Reduce rollout and training time
- Complete your own tasks in record time with concise in-app tips and insights
- Maximize platform capabilities and usage with guided walk-throughs
Client Support on Your Schedule
Whether you need a product walk-through or emergency triage, our client support program is designed to meet a broad range of needs and preferences.
Multi-Channel Access
Real-time technical assistance is available via the online portal, email, or phone Monday, 00:00 GMT–Saturday, 01:00 GMT (excluding regional holidays within the U.K., U.S., and India).
Dedicated Relationship Manager
Your Relationship Manager is your primary point of contact for commercial and contractual-related queries as well as feedback about your overall experience. They are also available as an additional point of escalation in addition to your CSS contacts.
In-App Support
To supplement our on-call support, we offer in-app resources including initial and post-implementation software training, how-to guides, monthly webinars, tooltips, and product walkthroughs.
No Issue Too Small
Our 24/5 support services include:
- Document configuration
- Help with creating and distributing reports and documents
- Post-implementation configuration changes
- Creating new rules and workflows as your needs change
- Annual and quarterly certification assistance
STAR University
STAR University allows you to get the most out of your compliance platform with easy access to user manuals, instructional videos, quick guides, and more.
Don’t have access? Reach out to your Relationship Manager to get access.
Trusted by firms around the world
