Star’s in-app guides provide concise insights—Tool Tips—strategically placed throughout the STAR Platform that optimize the user experience, so you don’t have to go looking for further clarification. You’ll find in-app guides anywhere we’ve found users can benefit from a bit more information on whatever it is they’re working on.
Are there features in the STAR Platform you haven’t taken full advantage of because it seems you never have the time to search around and learn how to use? Walkthroughs make it easy to master new areas of STAR without taking too much time away from your busy day.
Step-by-step Walkthroughs can be found across the STAR Platform to help you leverage complex or advanced areas of the system, including:
In the months to come, we’ll continue to add new Tool Tips and Walkthroughs across STAR to support your user experience. But that’s not all. Here are a few additional ways we’re planning to employ this new tool:
The content includes helpful tips and excerpts from our user guides. It does not include policy suggestions or information specific to regulations or review decisions. The initial set of guides consists of Document Configuration, Document Management, Document Requests, Data Exports, and Scheduled Document Alerts.
The guides do not require an upgrade or site downtime to implement new content. We plan to add new guides monthly as we cover more of the compliance side of the application.
The data collected by Pendo only consists of certain metadata, including the website URL that the end user is interacting with, such as time spent on page and items clicked. We also send the users locale, browser, and operating system related information. We do not send personally identifiable information such as name, email address, or phone number. We also do not send page fill information such as securities, account numbers, contacts, etc.
Pendo’s application and data are hosted and stored in Google’s AppEngine, where they share the same infrastructure as Google’s primary services. The AppEngine allows Pendo to operate in a robust, fully multi-tenant infrastructure with the same reliability, performance, and security characteristics as Google’s own offerings. The Google AppEngine is SOC 2, SOC 3, ISO 27001, FISMA, and PCI compliant, and Google completes multiple independent security audits annually.