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Ethics & Culture

Are Bots People Too?

Written by ChatGPT… Edited by humans

Since we are on the topic of the use of AI in the workplace, we thought it would be interesting to see what ChatGPT would deliver when asked the question ‘Are Bots People Too?’. In the prompt we provided two previously human written documents and asked the system to combine and prepare a fresh take. Thank goodness it didn’t come back with ‘I’m sorry, Dave. I’m afraid I can’t do that,” said spookily by Hal, the spacecraft’s computer in ‘2001: A Space Odyssey.’

Here’s what we got…

The statement “corporations are people too,” once stated by Mitt Romney, was met with significant attention. Now, as we observe the increasing involvement of bots in the workforce, it raises a pertinent question: Should we not only be contemplating the features of a bot but also the ethics they adhere to?

The Evolution of AI and Ethics

StarCompliance’s Digital Call Center, released in early 2020, is an AI-powered call center alternative, exemplifying the vast strides in machine learning, natural language processing, and response accuracy. It has become difficult for users to discern whether they’re interacting with a real person or a bot. The prowess of Digital Call Centers sparks a compelling debate. If a human colleague made an inappropriate comment, one could report the misconduct. But if the source is a bot, where does the accountability lie?

The narrative of Microsoft’s Tay brings light to this query. Tay was an AI bot designed to imitate a 19-year-old American girl’s language patterns. However, the bot soon started mimicking inappropriate and offensive comments made by Twitter users. Although Tay’s behavior mirrored the actions of human users, the responsibility of such comments by an AI still remains an unchartered territory.

If a bot, through its learning experiences, produces responses that a human would be reprimanded for, who should be held responsible?

The Rise of AI-Powered Solutions

StarCompliance is pioneering in offering an AI-based alternative to the traditional call center with the introduction of Star’s Digital Call Center. Driven by Microsoft Azure AI, the Digital Call Center not only replaces a traditional call center in efficiency but also in cost-effectiveness. This AI solution eliminates the wait times, reduces abandonment rates, and, most importantly, offers an unbiased process on every interaction. Additionally, it recognizes a caller’s native language, making the user experience seamless and more personalized.

Traditional call centers, with their high turnover rates and frequent delays, are gradually becoming obsolete, especially in the ever-evolving realm of global privacy regulations.

Star’s Digital Call Center has received accolades from customers for its accuracy and speed. One global manufacturer praised the Digital Call Center for eliminating translation delays, while another lauded its precision in translations across multiple countries, ranging from Asia and Latin America to Europe.

The Future of Bots in Corporate Culture

As AI solutions like Digital Call Centers become deeply entrenched in our business world, it’s conceivable that the boundary between human and bot interactions will become blurrier. From a compliance professional’s perspective, the introduction of bots in the corporate landscape demands a comprehensive framework. This framework should account for the ethical guidelines that bots must follow, the lines they shouldn’t cross, and the accountability measures in place should those lines be crossed.

In conclusion, while bots may not be people, the way they’re integrated into our daily lives means their actions have human implications. Thus, ensuring they operate within a clearly defined ethical framework becomes more than just a technical necessity – it’s a moral imperative.