Star's Digital Call Center, a compliance call center alternative is powered by Microsoft Azure AI and employs a bot-driven process for initial concern intake that is cost-effective, user-friendly, and compliant with national and regional security standards.
With no access to a true 3rd party, anonymous whistleblowing platform, employees of this domestic carrier were unable to raise concerns without fear of repercussion. Find out how they reimagined their whistleblowing protocols and case management processes to better protect their employees.
Streamline your call center processes and avoid miscommunication.
Conduct the entire call in the caller’s language. Instantly with AI natural language processing.
Say goodbye to high abandonment rates and long wait times.
Serve global callers while preserving their anonymity.
Guide callers through every step of the reporting process.
Start using Davi in days, not months.
“As a global manufacturer in over 30 countries, having a phone solution was important for us. Our prior vendor offered a call center, but there were a lot of delays in getting translations completed and it was frustrating to wait for translators to get on calls, causing a high abandonment rate. We switched to Star’s solution and the Digital Call Center has not let us down! The accuracy is great and there are no unnecessary delays in getting reports processed.”
“Before we migrated to Star from our previous vendor, we thoroughly tested the AI in their translations and were very impressed. The accuracy was amazing and we now use Digital Call Centers in over a dozen countries, from Asia to Latin America to Europe.”
“We deployed Star's Incident Management solution globally to over 60,000 employees in nearly 40 countries. The implementation was efficient, even porting multiple international toll-free numbers without missing a minute of service to our employees. We find the in-app translation services to be amazingly accurate and invaluable!”
28 Nov, 2023
After the Central Bank of Ireland’s Individual Accountability Framework (IAF) was signed into law in March 2023, a three-month consultation process took place to provide clarity and guidance to role-holders on responsibilities and accountability. The outcome highlighted industry concerns over the number and people in scope for its prescribed responsibilities, particularly for both non-executive directors (NEDs) and independent non-executive directors (INEDs) within the Senior Executive Accountability Regime (SEAR). As a result, the Central Bank deferred the application of SEAR for both NEDs and INEDs by 12 months until 1 July 2025. The regulator cited that this delay will give both the Central Bank and regulated firms time to learn more about its implications, and the impact the new individual accountability framework will have on executives – for example, the issues with the overlap of other laws and the reconciliation over certain decision-making responsibilities.
09 Nov, 2023
Renowned for its modern infrastructure and dazzling architecture, the United Arab Emirates (UAE) is an international trade and transport hub that has undergone rapid development and economic growth since its federation just over 50 years ago.