Navigate complex ethics and compliance issues with call centers

Live Agent Call Centers

Call centers have remained largely unchanged for fifty years yet continue to play a crucial role in bolstering ethics and compliance initiatives. Why? Because they are effective! Operating as a secure haven separate from HR departments and coworkers, call centers allow employees to interact with a human presence. This added layer of anonymity often provides individuals with the confidence to share details about situations they might otherwise be hesitant to disclose. 

Strategically positioned in Canada, the United States, and the UAE, call center agents are equipped with Star’s Incident Management solution. This ensures a smooth submission process, treating all cases with the same level of consistency and urgency as if submitted directly through the online form by the employee. 

To better serve global organizations and enable employees to express concerns in their preferred language, Star's call centers offer translators and interpreters. These language services facilitate accurate information capture, ensuring effective communication regardless of linguistic differences.  

Digital Call Centers

While traditional call centers have their place, increased globalization and changing dynamics in global privacy requirements are accelerating the need for another option that is cost-effective, user-friendly, and compliant with best-in-class security standards. Traditional call centers tend to experience annual turnover rates of 30%–45%, and if an inexperienced agent mishandles a report, it could cost their employer millions of dollars in regulatory fines. For a global organization, the case for automating your compliance processes—including your call centers—has never been stronger.