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Navigate complex ethics and compliance issues with a Digital Call Center

Star's Digital Call Center, a compliance call center alternative is powered by Microsoft Azure AI and employs a bot-driven process for initial concern intake that is cost-effective, user-friendly, and compliant with national and regional security standards.

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RISK MITIGATION

Call Centers: A Compliance Risk

Call centers have remained essentially unchanged for half a century—yet these inefficient, expensive operations still shore up many ethics and compliance programs. Increased globalization and changing dynamics in global privacy requirements are only accelerating the need for something better.

Traditional call centers experience annual turnover rates between 30%–45%, putting organizations at risk: One inexperienced agent can cost their employer millions of dollars in regulatory fines. The case for automating your compliance processes—including your call centers—has never been stronger.

FREE CASE STUDY
Major US Airline Implements Whistleblowing and Incident Management Solution

With no access to a true 3rd party, anonymous whistleblowing platform, employees of this domestic carrier were unable to raise concerns without fear of repercussion. Find out how they reimagined their whistleblowing protocols and case management processes to better protect their employees. 

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IPM Case Study
CALLER-FIRST APPROACH

Digital Call Centers Do it Better

Equipped with advanced machine learning and AI technologies, Star’s Digital Call Center is designed to navigate even the most complex ethics and compliance programs with ease, giving callers a uniquely positive experience by:

  • Supporting an unbiased and consistent process on every call
  • Eliminating all hold time, decreasing your abandonment rate
  • Incurs a fraction of the cost of a traditional call center approach
  • Leveraging Microsoft Azure AI capabilities
  • Providing 24x7x365 availability; no vacations or sick days
  • Exceeding expectations through constant machine learning
  • Available in nearly 40 Microsoft Azure Cloud Computing Data Centers worldwide
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FEATURES

Globalize Your Compliance Call Center

magnifying-glass-1High Accuracy

Streamline your call center processes and avoid miscommunication.

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Support over 60 Languages

Conduct the entire call in the caller’s language. Instantly with AI natural language processing.

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No Delays

Say goodbye to high abandonment rates and long wait times.

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Bi-Directional Communication

Serve global callers while preserving their anonymity.

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Reporting Best Practices

Guide callers through every step of the reporting process.

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Fast Onboarding

Start using Davi in days, not months.

“As a global manufacturer in over 30 countries, having a phone solution was important for us. Our prior vendor offered a call center, but there were a lot of delays in getting translations completed and it was frustrating to wait for translators to get on calls, causing a high abandonment rate. We switched to Star’s solution and the Digital Call Center has not let us down! The accuracy is great and there are no unnecessary delays in getting reports processed.”

Tom A.
Global Manager, Internal Audit

“Before we migrated to Star from our previous vendor, we thoroughly tested the AI in their translations and were very impressed. The accuracy was amazing and we now use Digital Call Centers in over a dozen countries, from Asia to Latin America to Europe.”

Patrick K.
Senior Manager, Global Compliance

“We deployed Star's Incident Management solution globally to over 60,000 employees in nearly 40 countries. The implementation was efficient, even porting multiple international toll-free numbers without missing a minute of service to our employees. We find the in-app translation services to be amazingly accurate and invaluable!”

Haruki T.
Chief Compliance Officer

COMPREHENSIVE CASE MANAGEMENT

Exceed Compliance Standards

The Incident Management tool offers future-ready features to help you protect your company’s assets, reputation, and employees while elevating employee retention, productivity, and visibility throughout your organization.

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TALK TO THE EXPERTS

Schedule a personalized demo with a Star professional to see what the STAR platform can do for you.

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28

The Delay of Ireland’s Senior Executive Accountability Regime (SEAR) for NEDs and INEDs: What Compliance Professionals Need To Know

28 Nov, 2023

After the Central Bank of Ireland’s Individual Accountability Framework (IAF) was signed into law in March 2023, a three-month consultation process took place to provide clarity and guidance to role-holders on responsibilities and accountability. The outcome highlighted industry concerns over the number and people in scope for its prescribed responsibilities, particularly for both non-executive directors (NEDs) and independent non-executive directors (INEDs) within the Senior Executive Accountability Regime (SEAR). As a result, the Central Bank deferred the application of SEAR for both NEDs and INEDs by 12 months until 1 July 2025. The regulator cited that this delay will give both the Central Bank and regulated firms time to learn more about its implications, and the impact the new individual accountability framework will have on executives – for example, the issues with the overlap of other laws and the reconciliation over certain decision-making responsibilities.

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09

An Opportunity to Set the Standard in Employee Compliance Software: UAE Market Study

09 Nov, 2023

Renowned for its modern infrastructure and dazzling architecture, the United Arab Emirates (UAE) is an international trade and transport hub that has undergone rapid development and economic growth since its federation just over 50 years ago.

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02

Are Bots People Too?

02 Nov, 2023

Written by ChatGPT… Edited by humans

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