“We deployed Star’s Incident Management solution globally to over 60,000 employees in nearly 40 countries. The implementation was efficient, even porting multiple international toll-free numbers without missing a minute of service to our employees. We find the in-app translation services to be amazingly accurate and invaluable!”
EMPLOYEE COMPLIANCE
Global-Reaching Whistleblower Hotline
StarCompliance Enterprise offers two hotline options: live agent and a digital hotline employing IVR.
TRADITIONAL REPORTING CHANNELS
Live Agent Hotline
Call centers have remained largely unchanged for fifty years yet continue to play a crucial role in bolstering ethics and compliance initiatives. Why? Because they are effective! Operating as a secure haven separate from HR departments and coworkers, call centers allow employees to interact with a human presence. This added layer of anonymity often provides individuals with the confidence to share details about situations they might otherwise be hesitant to disclose.
Strategically positioned in Canada, the United Kingdom, and the United Arab Emirates, hotlines are equipped with Star’s Incident Management solution for a frictionless experience.
Think Outside the box
Digital Hotline
Star’s Digital Whistleblower Hotline ensures a smooth submission process, treating all cases with the same level of consistency and urgency as if submitted directly through the online form by the employee.
To better serve global organizations and enable employees to express concerns in their preferred language, Star’s hotline offers translation services, facilitating accurate information capture and ensuring effective communication regardless of linguistic differences.
Related Solutions
Offer employees multiple reporting channels and simplify incident intake, management, and resolution.
Enable global reporting with multilingual support across 65+ languages.
CALLER-FIRST APPROACH
The Benefits of A Digital Whistleblower Hotline
Star’s Digital Whistleblower Hotline is powered by IVR (Interactive Voice Response) and designed to provide a completely anonymous experience users feel comfortable leveraging to air their concerns, in their natural language:
- Supports an unbiased and consistent process for every call
- Eliminates all hold time, decreasing abandonment rates
- Provides 24x7x365 availability; no vacations or sick days
- Incurs a fraction of the cost of a traditional call center approach
- Available in nearly 40 Microsoft Azure Cloud Computing Data Centers worldwide
Trusted by firms around the world
High Accuracy
Streamline hotline processes and avoid miscommunication or misinterpretation.
Support over 65 Languages
Callers can report their concerns in their preferred language. Hotline reports are instantly translated with natural language processing.
Case Management
Leverage Star’s Incident Management solution to convert calls into cases and maintain consistency from investigation through resolution.
Worldwide Communication
Serve global callers while preserving their anonymity and maintaining best-in-class security standards.
No Delays
Say goodbye to high abandonment rates and long wait times with Star’s Digital Whistleblower Hotline.
Fast Onboarding
Star’s Digital Whistleblower Hotline requires minimal setup, which means you can be up and running in days, not months.
Featured Resource
Major US Airline Implements Whistleblowing and Incident Management Solution
Find out how this airline was able to utilize Star’s Incident and Policy Management (IPM) solution to significantly reduce employee compliance risk as it prepared for future growth.
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