FAQs

StarCompliance is the world’s leading provider of employee compliance technology solutions. Trusted for over 25 years by more than one million users in 114 countries, Star’s next-generation platform and user-friendly interface delivers the data, technology, and actionable insights needed to proactively mitigate risk, monitor conflicts globally, and support complex whistleblowing regulations.

While Star built its foundation in financial services, our platform is used across a wide range of industries where compliance matters, including technology, energy, pharmaceuticals, defense and aerospace, and healthcare. Any organization with complex regulatory or ethical requirements can benefit from the Star platform.

The STAR Platform automates and simplifies compliance oversight. Our system provides actionable intelligence and real-time alerts so compliance teams spend less time chasing data and more time managing risk. Our platform includes modules for personal trading, crypto trading, gifts and hospitality, political contributions, outside business activities, certifications and attestations, MNPI management, whistleblower reporting, training, and more. StarCompliance Enterprise also offers a purpose-built solution to manage global Individual Accountability Regimes.

StarCompliance’s mission is to make compliance simple and easy. We help compliance and HR teams worldwide manage employee conflicts of interest, monitor for compliance risks, and maintain regulatory readiness.

Yes. StarCompliance serves forward-thinking companies in over 110 countries. With headquarters in the U.S. and the U.K. and a truly global client base, our platform is built to handle multiple jurisdictions, time zones, currencies, and regulatory requirements.

StarCompliance was founded in 1999. For more than two decades, we’ve been helping organizations around the world navigate an increasingly complex regulatory compliance landscape.

StarCompliance surpasses traditional software vendors by offering true white-glove service and a long-term partnership. In-house experts lead our onboarding process, and every client receives a dedicated Relationship Manager. Starting on day one, our team is with you every step of the way, and remains readily available long after implementation. With 24/5 multi-channel support, ongoing access to training resources, and a client-first approach to innovation, we go beyond software delivery to help you build a lasting, future-ready compliance program.

Yes. The STAR Platform connects seamlessly with broker feeds, HR systems, case management tools, and other enterprise software. These integrations ensure data consistency, reduce manual work, and provide a complete view of compliance across the organization.

Our support team is here to help. Existing clients can access support directly through the STAR Platform or by contacting their account manager. You can also reach us through our Contact Us page for general inquiries.

Yes. You can request a personalized demo to see how the STAR Platform works and explore how it can meet your organization’s specific compliance needs. Visit our Request a Demo page to get started.

StarCompliance provides a full suite of employee compliance and firm compliance solutions, available as part of the StarCompliance Compliance Platform. The platform is highly configurable and built to meet the needs of firms across industries and jurisdictions. 

Our employee compliance products cover the following:

• Personal Account Dealing
• Crypto Dealing
• Private Investments
• Gifts & Hospitality
• Outside Business Activities
• Political Donations & Activities
• Firm Trade Surveillance
• Sales Compliance Review
• Broker-Dealer Registration
• Individual Accountability
• Training & Competency
• Incident Management
• Whistleblower Hotline

On a firm-wide level, we also provide solutions for:

• MNPI Management
• Compliance Control Room
• Marketing Compliance Review

The platform centralizes conflict of interest disclosures and approvals, making it easier for employees to submit and compliance teams to review. With automated workflows, conditional logic, and real-time alerts, firms can quickly identify potential conflicts and reduce firm risk while driving employee adoption.

StarCompliance supports a wide range of compliance workflows, such as personal trading pre-clearance, gifts and entertainment approvals, political contributions, outside business activities, certifications and attestations, and insider trading management. Workflows within Star Enterprise are highly configurable and powered by conditional logic to match a firm’s specific policies and regulatory obligations.

The platform streamlines regulatory reporting by capturing, standardizing, and storing employee compliance data in one place. Integrated reporting tools and customizable dashboards give compliance teams the ability to generate, export, and share reports with regulators efficiently and accurately.

Yes. Compliance teams can monitor employee activity in real time through customizable dashboards, exception reporting, and automated alerts. This proactive oversight helps firms detect risks early and take corrective action quickly.

Yes. The platform is highly configurable, with workflows powered by conditional logic and features that can be tailored by region, role, department, and other organizational needs. Firms can personalize the user experience to drive adoption and ensure their compliance program aligns with internal policies and regulatory requirements.

Yes. The Star Mobile app provides mobile access so employees can easily complete compliance tasks such as trade pre-clearance, activity disclosures, and certifications on the go. This improves adoption rates and ensures compliance is maintained without disruption.

Security is a core focus of StarCompliance. The platform offers multi-layered protection, including role-based access rights, encryption, and secure integrations with leading cloud and analytics providers. These safeguards ensure sensitive employee and firm data remains protected at all times.

Plan pricing depends on several factors including number of users, products selected, and integration requirements (e.g. data warehouses).. To receive a custom quote, please request a demo to schedule a consultation with a StarCompliance team member.

Pricing is primarily customized based on number of users and product selection.

No

Yes, you can request changes to your plan after purchase by reaching out to your relationship manager or filling out our general inquiries form.

Implementation time varies depending on several factors, including your compliance program’s level of complexity, the number of products purchased, integration requirements, and data migration needs. Star uses a 10-step implementation methodology that includes kickoff, deep discovery of your rules and requirements, testing, training, and go-live.

You’ll receive comprehensive onboarding training including walkthroughs of the STAR Platform, detailed instruction on your specific workflows and configurations, and access to STAR University (manuals, video guides, quick look guides). Star hosts live training webinars, called Brainiac Bars, and in-app tutorial resources; we also provide ongoing training as new features are added or your compliance program evolves.

Yes. After go-live, Star’s layered approach to client governance supports your compliance program with the right level of service exactly when it’s needed. Combining global know-how, local expertise, and in-app resources, we help keep your compliance program effective and audit-ready. Star support is available 24/5 via multiple channels (in-app help, email, phone) and regular scheduled check-ins. For clients who opt for Premium Support / CSM, there are additional proactive service elements like priority support, monitoring usage, regular reviews, etc.

Yes. Star offers a Premium Support / Customer Success Manager (CSM) program for organizations desiring a more personalized, high-touch relationship. Through that program you get a named CSM, tailored onboarding, priority support, regular check-ins, and assistance aligning the platform to your specific goals and workflows.

StarCompliance protects client data with SOC 2 Type II and ISO 27001-certified data centers, single sign-on and MFA, firewalls, penetration testing, and continuous monitoring to safeguard information at every layer.

Yes. StarCompliance complies with GDPR and participates in the EU-U.S., UK, and Swiss Data Privacy Frameworks to ensure secure and lawful cross-border data transfers.

Data is encrypted in transit and at rest, access is controlled by user role and location, and retention rules are configurable. Star also enforces strict administrative, technical, and physical safeguards.

Client data is hosted in Microsoft Azure data centers worldwide, including the U.S., UK, EU, Canada, and UAE, and is encrypted both at rest and in transit.