Consumer Duty & Its Impact on SMCR

And How It’s Not So ‘Minimal’ At All     

Join us virtually on-demandas Sara Cody of LinkLaters LLP and Peter Haines of CCL Academy joins StarCompliance to shed light on what should be happening and the significant impact Consumer Duty truly has on SMCR. Sara will provide critical guidance and direction for ensuring your business can support Consumer Duty in the long term, and Peter will give us the inside scoop on his duties as a Consumer Duty Champion, along with best practices for training your employees. Key topics will include:

•    Identifying a Consumer Duty Champion and what it actually means
•    Embedding Consumer Duty into Statements of Responsibility
•    The critical need for Reasonable Steps
•    Consumer Duty and it’s dotted line to SMCR Code of Conduct
•    Tailored Duty training and why it’s important
•    Using your current SMCR framework to obtain Consumer Duty success
•    The important role technology plays in monitoring and supporting Consumer Duty

Ensure your firm and your first line is setup for long term success and join us for this informational webinar sure to put you on the right track.

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Expert Speakers

Sara Cody
Sara Cody


Sara is a Counsel specialising in UK contentious regulatory work.

Peter Haines
Peter Haines

Director of GRC Training

Peter Haines is Director of GRC Training at CCL Academy.

Andy Atkinson
Andy Atkinson

Director, Product Management

Andy Atkinson joined StarCompliance in 2022 and is the Head of Product Management for Star’s Accountability & Competency solutions.