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STAR SUPPORT

StarCompliance is dedicated to providing the highest standards of personalized service and support. From initial planning and implementation, through configuration, migration, deployment, education, and ongoing support – we are at your service.
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The Star Difference

Trusted Reputation
Trusted Reputation
Over 20 years of experience. Trusted by an international blue-chip client base
Innovation
Innovation
Software roadmaps are driven heavily by client feedback and needs, with four releases per year.
Configurability
Configurability
Flexible, configurable, and intuitive to support the unique needs of your organization.
Client Support
Client Support
A 99% client-retention rate supported by a dedicated team of compliance experts available 24/5.

Providing you with a smooth implementation and migration experience is our top priority.

We leverage a robust project management tool that gives you complete access and transparency into the lifecycle of your project. With a 99% implementation success-rate, Star provides you the real-time insight into the progress of your implementation, so you can remain confident and stress-free as we work diligently to meet your go-live date.
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Trusted By

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Empowering Users with Education

Get the most out of your compliance platform with easy access to user manuals, instructional videos, quick guides and more.

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Client Support on Your Schedule 

 In addition to STAR University, we have client support teams based in the US and the UK to provide you with the ongoing support you need wherever you are. Our 24/5 support services include:

  • Document configuration
  • Help with creating and distributing reports and documents
  • Post-implementation configuration changes
  • Creating new rules and workflows as your needs change
  • Annual and quarterly certification assistance

 

Increase adoption and reduce tech related questions 

With only so many hours in a day, setting time aside to learn a new software can seem impossible. Star's In-App Tools, Tricks & Tips helps your team get up to speed fast with the instant access they need to master new, complex, or even the most advanced areas of your STAR Platform. 

Tips & Tricks

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See what Star's future-ready platform offers you

Reduce risk, gain efficiencies, and drive employee adoption with a scalable platform that is easy to use for both end users and administrators alike.
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Technology Teams

TALK TO THE EXPERTS

Schedule a personalized demo with a Star professional to see what the STAR platform can do for you

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01

Combat Insider Trading with Global Newsfeeds

01 Jun, 2023

The news agenda never stands still, and the regulatory landscape constantly shifts in its wake – the introduction of new and updated regulations is frequently event-driven, with legislation enacted in response to bad news, such as economic crises, geopolitical disruption, and large-scale financial crime.  

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18

8 Best Practices for Maintaining FCA Compliance

18 May, 2023

The FCA relies on accurate and timely information from financial firms in order to identify malpractice and monitor their regulatory compliance. Failure to comply can result in severe consequences, not least of all significant fines. Use the recommendations in this guide to prepare your FCA reports and stay compliant.

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10

Managing Regulatory Compliance Risk Efficiently Today & Future-Proofing for Tomorrow

10 May, 2023

When MiFID II was introduced in 2018, it dramatically altered the way sell-side research was issued to the buy-side, especially in the US. Specifically, European sell-side firms were required to unbundle trading and research, forcing almost all asset managers to pay for research in cash only. This is in direct contrast to the US, where it has been standard practice for buy-side firms to pay for research via order flow or commissions and doesn’t permit broker-dealers to receive cash remuneration.  

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