Taking Client Service To The Next Level
Meet StarCompliance’s New Premium Support Program
Achieving success in employee compliance takes more than powerful technology—it requires a true partnership. At StarCompliance (Star), we work side by side with clients to help them meet today’s regulatory challenges while laying the foundation for long-term success. We’re proud to introduce the Star Premium Support – Customer Success Manager (CSM) program, a premier-level service built to deliver deeper collaboration, faster results, and lasting impact. This new offering is designed to strengthen client partnerships, accelerate success, and provide a more strategic layer of support tailored to your unique goals.
Elevating the Experience: The Customer Success Manager Program
For organizations seeking a designated resource to ensure long-term success with the STAR Platform, partnering with the Star’s Premium Support service is an invaluable option. This concierge-level program embeds a named CSM into the client relationship experience delivering proactive, high-touch support from onboarding through optimization.
What CSMs Deliver:
- Accelerated Onboarding: Your CSM ensures a smooth transition post-implementation with tailored training, resources, and configuration support to get your team up and running quickly.
- Priority Support: Enjoy faster response times, weekly check-ins, and monthly reports that provide full visibility into open issues and resolutions.
- Proactive Issue Prevention: By monitoring platform usage, your CSM can identify and address potential issues—like misused features or process gaps—before they impact performance.
- Increased ROI: Your CSM helps ensure Star’s products and services are fully aligned to your workflows, optimizing platform use and driving measurable value.
- Long-Term Partnership: Regular reviews and planning sessions ensure Star evolves with your needs—supporting growth and sustained compliance success.
Key Benefits:
- Personalized, high-touch support
- Continuous training and enablement
- Upgrade and testing assistance
- Regular issue tracking and reviews
- Configuration and change oversight
- Direct input into product enhancements
“Star clients benefit from our comprehensive engagement model, through Relationship Management, Client Support and Enablement. For clients seeking an even more tailored experience, our premiere Customer Success Manager program currently serves 10% of our global client base. We aim to double that to 20% by the end of 2025 as we continue to invest in personalized service that drives better outcomes and deeper partnerships.”
James Balbas, Associate Director, Customer Success at Star
Looking Ahead
The Premium Support program reflects our deep commitment to high-impact, personalized service. It complements our broader Client Support Services and in-platform guidance—ensuring every client, regardless of service tier, has access to the support they need. Whether you’re a global institution or a fast-growing fintech, Star is here to help you thrive—with professionals who treat your goals as their own.
To learn more about how StarCompliance helps clients achieve lasting success, click here.
The Compliance Officer’s Guide To Employee Compliance
