The Star Difference
Seamless implementation, expert configuration, effective training, and reliable ongoing support.
End-to-end service – wherever and whenever you need it.
Here for you, wherever you are.
Our Client Support Services (CSS) team is a global group of skilled professionals delivering exceptional technical support. Empathetic, responsive, and experienced, they quickly diagnose and resolve issues to keep you running smoothly.
Global Presence
Dedicated analysts in the UK, US, and India.
24/5 Coverage
Follow-the-sun model and out-of-hours line ensure help is always available.
Deep Experience
Over 35 years of combined StarCompliance experience.
Collaborative Approach
Tier 1 and Tier 2 analysts work as one team to resolve issues faster.
Seamless implementation every time.
Our Professional Services (PS) team partners with you to simplify compliance and deliver a stress-free implementation. We apply Star’s proven best practices, experience, and expertise to help you meet your goals.
Proven Process
Confidently hit your go-live date with our stress-free approach.
Deep Expertise
20+ years guiding clients through every step.
Broad Experience
300+ successful implementations for mid-size to enterprise firms.
Collaborative Onboarding
We prepare your compliance teams to hit the ground running.
Personalized partnership for long-term success
What sets Star apart is our dedicated network of relationship managers who deliver a one-to-one experience. This personalized attention ensures every client feels heard and valued while benefiting from the strength of our global infrastructure.
Strategic Alignment
Fostering open, collaborative dialogue across stakeholders.
Value Optimization
Maximize the full value of your Star products with a trusted partner approach
Long-Term Partnership
Regular reviews and planning sessions to support sustained compliance success.
Seamless Coordination
Acting as your advocate to align Star’s resources and teams to your priorities.
Elevate your experience
Our concierge-level program embeds a named Customer Success Manager (CSM) into your team, delivering proactive, high-touch support from onboarding through ongoing optimization. Strengthen your partnership with Star, accelerate success, and get strategic, tailored guidance aligned to your goals.
Accelerated Onboarding
Tailored training and support to get your team running fast.
Centralized Support
Accelerated responses and proactive updates with a CSM who truly knows your compliance program.
Proactive Consults
CSM-driven insights to manage regulatory shifts and business needs.
Increased ROI
Align Star to your workflows to maximize value and impact.
Over 80% of all clients are on the latest version of our software.
Enjoy the next generation of support by scheduling an upgrade.
In-App Support
To supplement on-call support, clients get instant, in-app help with training,
guides, webinars, and interactive product walkthroughs.
For Employees
- Onboard one new person or one thousand
- Increase adoption and reduce tech-related questions
- Access module-level guidance on completing personal trade requests, reporting gift and entertainment spends, and more
For Compliance
- Reduce rollout and training time
- Complete your own tasks in record time with concise in-app tips and insights
- Maximize platform capabilities and usage with guided walk-throughs
STAR University
STAR University allows you to get the most out of your compliance platform with easy access to user manuals, instructional videos, quick guides, and more.
Don’t have access? Reach out to your Relationship Manager to get access.
Trusted by firms around the world
