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Our experts partner with compliance teams around the world to provide customizable, user-friendly software solutions designed to simplify every-day compliance processes while ensuring you meet the strictest regulatory standards.

Our system offers a host of benefits and reassurances for compliance leaders, compliance teams and technology specialists.

Automated conflict of interest detection and mitigation helps your compliance teams work better, faster and more effectively. The rigor of our reporting, surveillance, certification and security systems provides complete peace of mind for Chief Compliance Officers and board members.

Helping you to detect and prevent market abuses that could jeopardize your reputation and regulatory compliance. Actively manage insider lists and investigate employee trading in the context of current market activity and events.

Clear deals faster. Centralize deal data. Reduce your risk. Compliance Control Room lets you organize, manage, and monitor your firm's most important information flows from a single platform.

Whether for work or pleasure, it’s a mobile world. And a mobile workforce calls for mobile solutions. Introducing STAR Mobile. With STAR Mobile, employees pre-clear activity and report transactions on-the-go. Supervisors review escalated requests anywhere there’s a cell connection.

Helping you to actively manage employee trading in the context of market activity and events to guard against insider trading.

Create unlimited projects to easily manage and monitor dynamic lists of employees who have access to insider information.

Compliance Control Room's enterprise-level single platform centralizes all your firm's deal-related activity—letting you manage control room activities more efficiently and effectively.

Increase employee participation. Increase data accuracy. Increase responsiveness. STAR Mobile is a native app that makes compliance simple, easy, and convenient.

Your dream job is just a click away

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Client Success Specialist

Location: Rockville, MD, USA

Hours: Full Time

StarCompliance, a leading provider of compliance and regulatory software solutions that detect and mitigate potential employee conflicts of interest, is searching for a Client Success Specialist. The person in this role delivers 1st line application support and world class customer service, resolving issues and ensuring we meet our clients’ needs and expectations. The position requires a strong services aptitude, team contributor, and the capability to understand software applications and product workflows.

 

Responsibilities 
  • Serve as the primary point of contact for inbound client telephone calls and emails.
  • Document, track and report on client-specific issues, ultimately bringing them to resolution at 1st line, or by escalation to 2nd/3rd
  • Conduct on-line client meetings and training sessions.
  • Troubleshoot software functionality, defects, data issues and user problems.
  • Reproduce defects for internal research and problem resolution.
  • Communicate and collaborate with Technical Services and Relationship Management, to drive the resolution of issues and schedule enhancement requests by taking end-to-end ownership of tickets to ensure the best possible service for our clients.
  • Work with Product Management to test new product features prior to new releases.
  • Work with QA, as needed, to test new software and enhancements.

Mandatory Skills, knowledge or Experience
  • 1 year in a customer facing role, preferably with a software or financial services company, however will select and train the right university graduate.
  • Positive attitude with excellent telephone communication and listening skills.
  • Excellent verbal and written communications skills with the ability to understand and drive client issues to resolution.
  • Fast learner who is eager to develop and grow new skills quickly.
  • Proficient in Microsoft Office programs; experience of helpdesk or CRM systems an advantage.
  • Familiarity with software applications and product workflows; prior experience of application support or financial software systems is beneficial.
  • Highly structured, organized and attentive to detail.
  • Ability to work in collaborative environment with both local and remote team members.
  • Ability to work effectively with clients of varying skill levels and proficiencies.
  • Skills may be transferable from a role which includes client facing responsibilities.

Integrity and Ethics 
All StarCompliance employees are expected to commit to a high standard of personal integrity and carry out their responsibilities in an ethical manner.
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Join The Team

Working at StarCompliance means working in a fun, fast-moving environment where creativity is rewarded and hard work is valued.
Our employees receive competitive compensation and a comprehensive benefits package, as well as gaining experience in a competitive, constantly expanding industry.

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