Training provides the foundation for STAR making compliance simple and easy.  This includes training for (i) STAR colleagues on the compliance landscape, product features and client use cases, (ii) compliance users on reviews and approvals, rules and alerts manipulation, and case management, (iii) project managers and IT specialists on system configuration, integration and implementation, and (iv) end user employees on mobile and web-based certifications, disclosures and approvals.  The Training Specialist will own all aspects of STAR’s internal and external training programs, from design to creation, and maintenance to measurement.  Success is defined as new colleagues assuming customer-facing responsibilities more quickly, more streamlined and scalable training during implementation and roll-out phases, fewer queries per firm and per user reaching STAR’s support desk, and creating a culture of continuous learning.

Responsibilities 
  • Develop curriculum to train (i) internal colleagues, (ii) new clients and (iii) existing clients, during onboarding and periodically thereafter
  • Create supporting content (instructional materials, FAQs, presentations, videos), and identify parties responsible for updating surrounding product releases
  • Establish Training Knowledge Base suitable for internal and external access, and define and initiate update/maintenance plan
  • Select and implement a platform to administer training and track participation
  • Integrate training content into STAR product for real-time consumption and assistance
  • Establish continuing education program, including annual refresher trainings both virtual and in person
  • Develop and launch a rewards/incentive system to drive participation (e.g. user certification program)
  • Deliver training courses in person and via webinar, and archive for reuse
  • Administer ad hoc trainings based upon client request and Client Success Specialist or Relationship Manager recommendations
  • Partner with marketing to conduct campaigns, webinars and social media initiatives for existing clients to address pain-points, drive system utilization and foster upsell opportunities
  • Measure participation at training events and on webinars, consumption of online content (knowledge base, training videos), and adoption of certification program
  • Analyze impact of training attendance/participation and support tickets by user and firm
  • Collect participant feedback on value of training curriculum and program, and refine
  • Stay abreast of the new training trends and tools
Mandatory Skills, Knowledge or Experience
  • Proven experience in designing multiple training events in a corporate setting
  • Proven ability to master the full training cycle
  • Adequate knowledge of learning management software
  • Familiarity with traditional and modern training methods, tools and techniques
  • Ability to conduct cost-benefit analysis and calculate training ROI
  • Sound decision making and organisational skills
  • Ability to present complex information to a variety of audiences
  • Proficiency in MS Office
  • BS degree in Education, Training, or related field
Transferable Skills, Knowledge or Experience  
  • Ability to develop workflow best practices based upon client feedback/experience
  • Familiarity with Adult Learning Theory
  • Experience in financial services, especially in trading, securities and/or compliance, beneficial but not required
Integrity and Ethics  
  • All StarCompliance employees are expected to commit to a high standard of personal integrity and carry out their responsibilities in an ethical manner.