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Our experts partner with compliance teams around the world to provide customizable, user-friendly software solutions designed to simplify every-day compliance processes while ensuring you meet the strictest regulatory standards.

Our system offers a host of benefits and reassurances for compliance leaders, compliance teams and technology specialists.

Automated conflict of interest detection and mitigation helps your compliance teams work better, faster and more effectively. The rigor of our reporting, surveillance, certification and security systems provides complete peace of mind for Chief Compliance Officers and board members.

Helping you to detect and prevent market abuses that could jeopardize your reputation and regulatory compliance. Actively manage insider lists and investigate employee trading in the context of current market activity and events.

Clear deals faster. Centralize deal data. Reduce your risk. Compliance Control Room lets you organize, manage, and monitor your firm's most important information flows from a single platform.

Whether for work or pleasure, it’s a mobile world. And a mobile workforce calls for mobile solutions. Introducing STAR Mobile. With STAR Mobile, employees pre-clear activity and report transactions on-the-go. Supervisors review escalated requests anywhere there’s a cell connection.

Helping you to actively manage employee trading in the context of market activity and events to guard against insider trading.

Create unlimited projects to easily manage and monitor dynamic lists of employees who have access to insider information.

Compliance Control Room's enterprise-level single platform centralizes all your firm's deal-related activity—letting you manage control room activities more efficiently and effectively.

Increase employee participation. Increase data accuracy. Increase responsiveness. STAR Mobile is a native app that makes compliance simple, easy, and convenient.

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Junior Technical Services Analyst

Location: York, England and Rockville, MD, USA

Hours: Full Time

Technical Services Analysts are an integral function within StarCompliance and work directly with Client Services, Professional Services, Development, Relationship Management and Sales. Technical knowledge is therefore paramount to this role as the knowledge is shared across many different departments. This position reports to the Associate Director, Head of Technical Services. Successful candidates will need to be passionate about the StarCompliance brand identity and understand the solutions that the company provides.

 

Responsibilities 
Operational DBA (40%)
  • Database administration of SQL Server Production and UAT instances.
  • Experience with SQL Server 2008 R2, 2012 and 2016.
  • Database authentication modes, creation of users, configuring permissions and assigning roles to users.
  • Transact-SQL – Views, Stored Procedures and Scalar / Table functions.
  • Experience in creating Jobs, Alerts, scheduling DTS and SSIS Packages.
  • Indexing, statistics and performance tuning.
  • Experience in using Performance Monitor, SQL Profiler and optimizing the queries, tracing long running queries and deadlocks.
  • Familiar with setting up and administrating various high availability and high resilience options including failover clustering, database mirroring and Always On.

Technical Services (60%)
  • Provide 2nd level major and minor incident resolution support.
  • Demonstrate familiarity with the StarCompliance software application to understand and resolve technical issues.
  • Coordinate, execute, verify client application upgrades (outside of US and UK core hours as required).
  • Deployment of customer application specific patches / arrangements.
  • Handle escalations around receiving daily and intraday file feeds.
  • Categorization / reporting of incidents to an agreed scale of impact/severity/priority.
  • Deliver agreed SLAs for uptime for servers.
  • Being pro-active on resolving operational alerts.
  • Travel to client locations within Europe and North America on an as-needed basis to install software and upgrades, as required.
  • Assist clients with single sign-on authentication setup and testing.
  • Test files transmissions and importing into application.
  • Writing and modifying custom reports and data exports.
  • Investigating application server issues including performance.
  • Create and manage FTP accounts and access permissions.
  • Able to investigate and implement automation of production service delivery.
  • Support business analysts on software implementation projects, from sales demo and proof of concept through to UAT and production systems.


Mandatory Skills, Knowledge or Experience
  • T-SQL – Entry-level experience 
  • SQL Server 2012/2016 – Intermediate experience 
  • Microsoft IIS 10 
  • Stored Procedures / Views / Functions 

 

Transferable Skills, Knowledge or Experience
  • Some experience in a similar technical role.
  • Experience implementing and supporting multi-tier web applications on a Microsoft technology platform (SQL Server and IIS).
  • Exceptional time management skills toward managing priorities effectively.
  • Strong attention to detail, methodical and organised.
  • Strong analytical skills.
  • Ability to develop working relationships with offshore team members.
  • Good written and verbal communication skills.
  • Financial services experience beneficial, but not essential.


Integrity and Ethics 
All StarCompliance employees are expected to commit to a high standard of personal integrity and carry out their responsibilities in an ethical manner.
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Join The Team

Working at StarCompliance means working in a fun, fast-moving environment where creativity is rewarded and hard work is valued.
Our employees receive competitive compensation and a comprehensive benefits package, as well as gaining experience in a competitive, constantly expanding industry.

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