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Our experts partner with compliance teams around the world to provide customizable, user-friendly software solutions designed to simplify every-day compliance processes while ensuring you meet the strictest regulatory standards.

Our system offers a host of benefits and reassurances for compliance leaders, compliance teams and technology specialists.

Automated conflict of interest detection and mitigation helps your compliance teams work better, faster and more effectively. The rigor of our reporting, surveillance, certification and security systems provides complete peace of mind for Chief Compliance Officers and board members.

Helping you to detect and prevent market abuses that could jeopardize your reputation and regulatory compliance. Actively manage insider lists and investigate employee trading in the context of current market activity and events.

Clear deals faster. Centralize deal data. Reduce your risk. Compliance Control Room lets you organize, manage, and monitor your firm's most important information flows from a single platform.

Whether for work or pleasure, it’s a mobile world. And a mobile workforce calls for mobile solutions. Introducing STAR Mobile. With STAR Mobile, employees pre-clear activity and report transactions on-the-go. Supervisors review escalated requests anywhere there’s a cell connection.

Helping you to actively manage employee trading in the context of market activity and events to guard against insider trading.

Create unlimited projects to easily manage and monitor dynamic lists of employees who have access to insider information.

Compliance Control Room's enterprise-level single platform centralizes all your firm's deal-related activity—letting you manage control room activities more efficiently and effectively.

Increase employee participation. Increase data accuracy. Increase responsiveness. STAR Mobile is a native app that makes compliance simple, easy, and convenient.

Your dream job is just a click away

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Senior Client Services Analyst

Location: USA / UK

Hours: Full Time

StarCompliance, a leading provider of compliance and regulatory software solutions that detect and mitigate potential employee conflicts of interest, is searching for a Senior Client Services Specialist in York, UK or Rockville, MD. The person in this role delivers 1st line application support and world class customer service, resolving issues and ensuring we meet our clients’ needs and expectations.


Who are you?
  • A self-starter who is not only obsessed with client service, but thinks outside of the box, excels at creative problem solving, and is comfortable taking on projects that you have potentially never done before!
  • You must be relationship oriented and put a high value on client service.
  • You have worked in financial services or fintech, or have experience with providing B2B client support
  • You are a people-person - empathetic, self-aware, low ego, and extremely positive - and are comfortable working in a small collaborative team.
  • You are a fast learner who is eager to develop and grow new skills quickly.
  • You are passionate and proficient in both written and spoken communications and understand how your role plays an integral part in company growth and client retention.

Responsibilities 
  • Act as an escalation resource with in the team.
  • Troubleshoot financial services software functionality, defects, data issues and user problems.
  • Serve as the primary point of contact for inbound client support inquiries.
  • Document, track and report on client-specific issues, ultimately bringing them to resolution at 1st line, or by escalation to 2nd/3rd
  • Serve as Subject Matter Expert (SME) for specified application(s).
  • Conduct on-line client meetings for triaging and resolving client issues.
  • Communicate and collaborate with other internal teams to drive the resolution of issues by taking end-to-end ownership of tickets to ensure the best possible service for our clients.



Mandatory Skills, knowledge or Experience
  • Bachelor’s Degree or similar work experience preferred.
  • 5+ years of experience leading comprehensive client services initiatives.
  • Experience within the compliance industry is preferred, but not mandatory.
  • Proficient in Microsoft Office programs; experience of helpdesk or CRM systems an advantage.
  • Ability to work effectively with clients of varying skill levels and proficiencies.
  • Ability to manage client expectations.



Integrity and Ethics 
All StarCompliance employees are expected to commit to a high standard of personal integrity and carry out their responsibilities in an ethical manner.
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Join The Team

Working at StarCompliance means working in a fun, fast-moving environment where creativity is rewarded and hard work is valued.
Our employees receive competitive compensation and a comprehensive benefits package, as well as gaining experience in a competitive, constantly expanding industry.

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