StarCompliance clients include some of the largest diversified financial services firms in the world. The Relationship Manager proactively cultivates strong relationships with these clients and acts as their chief advocate within StarCompliance. The position requires tenacity, attention to detail and a strong client service orientation. Communicating accurate, concise, and clear information in both verbal and written formats is essential.

Responsibilities 
  • Establish and maintain strong relationships with existing clients and long-term profitability of StarCompliance accounts
  • Serve as chief advocate for each client relationship achieving high retention and reference-ability rates
  • Act on behalf of clients to ensure that product enhancement requests are evaluated and prioritized for release by Product Management
  • Using our CRM and support ticketing systems, maintain detailed history of activities and satisfaction level for each relationship
  • Cultivate strategic business relationships with both end users and top level executives within each company
  • Work with sales to obtain contract extensions and grow revenue within existing accounts
  • Identify and coordinate innovative solutions to address clients' strategic challenges
Desired Skills and Experience
  • Excellent verbal, presentation and written communications skills
  • Ability to achieve objectives on time
  • Proficient in Microsoft Office programs
  • Experienced in Salesforce CRM application
  • Familiarity with software applications and product workflows
  • Highly structured, organized and attentive to detail
  • Ability to see open issues to resolution
MINIMUM QUALIFICATIONS  
  • College Degree
  • Minimum of five years experience in relationship management and/or sales
  • Experience working with financial services firms
  • Proven negotiation skills
  • Ability to interact in a professional manner at all levels, both internally and externally
location
  • This position is based in London, UK
  • Domestic and international travel is required