The Project Manager is a client facing role with primary responsibilities for managing multiple implementations. This involves being an intermediary between the end client, product development, customer support, quality assurance and sales. Some travel required. 

  • Oversee and manage multiple implementation projects
  • Produce and obtain signature of Change Orders and Statements of Work
  • Work with assigned StarCompliance and client resources to:
    • Create, maintain and manage project plans
    • Track and drive deliverables, including client sign-off
    • Manage dependencies, risks, issues, changes
    • Manage internal and client escalations
    • Manage project time tracking and reporting
  • Conduct necessary site visits
  • Manage client and stakeholder expectations throughout the implementation lifecycle
  • Facilitate user feedback sessions to identify problem areas and product enhancement opportunities
  • Provide regular reporting to Professional Services management
  • Measure and improve project quality
  • Work with Professional Services management and other Project Managers to implement latest best practices
Desired Skills and Experience
  • Strong interpersonal skills working with clients and internal technical and analytical staff
  • Previous project management experience essential
  • Experience managing, implementing or supporting software implementations in financial services industry preferred
  • Excellent written and verbal skills to document project risks / issues and track milestones
  • Excellent attention to detail and process-driven methodologies
  • Proactive approach to leading a team, managing a project, and problem resolution
  • Previous experience working with colleagues and clients in a different time zone preferred
  • Previous experience working on client sites for consultancy or software delivery firm preferred
  • Knowledge of code of ethics regulations and compliance risks ideal but not required
  • Strong negotiation skills preferred
  • Minimum 4 years as a Project Manager in a software or information services or financial services organization
  • Bachelor’s degree in business administration, computer science or a related degree OR
  • Professional Project Management accreditation (e.g. APM, PMI, PRINCE2)