This position will be responsible for the delivery of technical implementation, integration and support services for new and existing clients. Closely associated with the development, support and product teams, the position is responsible for troubleshooting technical issues and evaluating client reported incidents. Additionally, the person in this role needs to be able to efficiently assess client implementation needs, define sustainable action plans, and implement those plans to satisfy the client.

Responsibilities 
(with estimated % split – but subject to change based on operational priority)
Operational DBA (40%)
  • Database administration of SQL Server Production and UAT instances. 
  • Experience with SQL Server 2012 and 2016.
  • Database authentication modes, creation of users, configuring permissions and assigning roles to users.
  • Transact-SQL – Views, Stored Procedures and Scalar / Table functions.
  • Experience in creating Jobs, Alerts, scheduling DTS and SSIS Packages.
  • Indexing, statistics and performance tuning.
  • Experience in using Performance Monitor, SQL Profiler and optimizing the queries, tracing long running queries and deadlocks.
  • Familiar with setting up and administrating various high availability and high resilience options including failover clustering, database mirroring and Always On.
Technical Services (60%)
  • Provide 2nd level major and minor incident resolution support.
  • Demonstrate familiarity with the StarCompliance software application to understand and resolve technical issues.
  • Deployment of customer application specific patches / arrangements.Handle escalations around receiving daily and intraday file feeds.
  • Categorization / reporting of incidents to an agreed scale of impact/severity/priority.
  • Deliver agreed SLAs for uptime for servers.
  • Being pro-active on resolving operational alerts. 
  • Travel to client locations within North America on an as-needed basis to install software and upgrades, as required. 
  • Assist clients with single sign-on authentication setup and testing.
  • Test file transmissions and ETL process into application.
  • Writing and modifying custom reports and data exports.
  • Investigating application server issues including performance.
  • Create and manage FTP accounts and access permissions.
  • Able to investigate and implement automation of production service delivery.
  • Support business analysts on software implementation projects, from sales demo and proof of concept through to UAT and production systems. 
Candidate profile
  • Minimum 5 years in a similar technical role.
  • Experience implementing and supporting multi-tier web applications on a Microsoft technology platform (SQL Server and IIS).
  • Exceptional time management skills toward managing priorities effectively.
  • Strong attention to detail, methodical and organised.
  • Strong analytical skills.
  • Ability to develop working relationships with offshore team members.
  • Good written and verbal communication skills.
  • Financial services experience beneficial, but not essential.
skills required
  • T-SQL - Intermediate level experience (Stored Procedures / Scalar & Table functions)
  • SQL Server 2012/2016 – Intermediate level experience
  • Microsoft IIS 8.5+
skills Desired
  • T-SQL - Advanced level experience
  • SQL Server 2012 / 2016 - Advanced level experience
  • SQL Server Integration Services
  • SQL Server Analysis Services
Education

Bachelor's degree in computer science, management information systems, or similar.