Hours: Full Time
The Account Manager will act as a named point of contact for their clients and coordinating client needs within the StarCompliance organization. They will build long-lasting, mutually beneficial relationships with their contacts, focusing on maintaining high client satisfaction, managing the commercial relationship and striving to retain high client retention, increase solution utilization and account revenue. Account Mangers report directly to the Head of Relationship Management. The position requires strong, effective communication skills, attention to detail, and a motivation to drive revenue. Communicating accurate, concise, and clear information in both verbal and written formats is essential.
Cultivate strategic business relationships with both end users and top level executives within each company
Actively listen to each client in order to gain thorough understanding of their individualized needs and business
Support Commercial activity including contract renewals, work orders, and amendments.
Maintain detailed history of activities and satisfaction level for each relationship in Salesforce and ticketing system
Properly manage client’s expectations and follow through on commitments
Grow account revenue by identifying client needs and mapping back to our solutions.