Always at your service – from planning to implementation and ongoing support
StarCompliance is dedicated to providing the highest standards of personalized service and support to your business. Our team of compliance technology specialists will support you every step of the way as you implement the STAR platform in your business – from initial advice and planning, through to configuration, migration, deployment and ongoing support.
Implementing STAR compliance technology in your business
To assess the benefits of the STAR platform for your business, we can arrange an initial proof of concept implementation. This will give you a sub-set of the system for testing, evaluation and comparison with alternative systems. If you decide to go ahead with full implementation, you will be assigned a dedicated implementation team. They will manage the entire process, from assessing your requirements and planning the installation, through to configuring the software, integrating all data feeds and fully testing the system.
Providing a smooth, timely implementation and migration experience is of the highest importance to Star. The implementation and migration team leverage a robust project management tool, providing you complete access and transparency across the entire lifecycle of the project. Gain insight into open tasks, upcoming milestones, and the project timeline. Upload and share files across a secure connection, create unlimited users and assign roles, run and export project reports, and more. With real-time insight into the progress of your implementation, you can remain confident and stress-free as we work diligently to meet your go-live date.
Customised training and support
We provide comprehensive, personalised training for key compliance personnel responsible for maintaining the system, supported by a dedicated training expert. You will receive post go-live training, customised to your needs. Training can include:
- User creation and management
- Rules and work flow configuration and review
- Document creation and distribution
- Data file and broker feed processing
- Architecture and technical work flow overview
- Client and technical support FAQs and problem resolution
You also have access to a robust knowledge base, user guides and monthly training webinars to support your day-to-day usage of the STAR compliance technology. New resources and training sessions are also available whenever new features and enhancements are added to the platform, ensuring you can take full advantage of the software.
Ongoing support – wherever you are
With compliance support teams based in both the US and the UK, we provide workday coverage wherever you are located. Our experienced team is ready to help with any issues, from adding new users to reconfiguring the application to meet your specific needs. This is supported by our detailed knowledge base, user guides and monthly webinars, which support your use of the platform. Our support services include:
• Document configuration
• Help with creating and distributing reports and documents
• Post-implementation configuration changes
• Creating new rules and workflows as your needs change
• Annual and quarterly certification assistance
Talk to the experts
If you’re looking for software with robust compliance solutions that will improve business efficiency while safeguarding the integrity and reputation of your organization, look no further. Schedule a personalised demo with a Star professional to see what the STAR platform can do for you.